Retail Manager FTC

WE ARE LANDSEC

We identify and shape places that create opportunity, enhance quality of life, and bring joy to the people connected to them.

This is how we’ve created the UK’s leading portfolio of urban places and one of the largest real estate companies in Europe.

Our £10 billion portfolio is built around premium workplaces, the country’s pre-eminent retail platform, and a residential pipeline that will redefine urban life.

We’ve honed this ability over 80 years. Spotting the opportunities, building the partnerships, and continually adapting to shape the places that meet the needs of a changing world.

Places where life happens. Where businesses grow. And where cities are defined.

LOCATION

Based at Westgate Oxford. This is an on-site, centre-facing role. with occasional travel to other Landsec sites across the UK and to London Victoria as required.

 

THE TEAM

A member of the Westgate Oxford Centre Leadership Team, the Retail Manager reports to the Deputy Centre Director and works closely with colleagues across operations, guest experience, marketing and leasing. The role has no direct line management responsibility.

 

THE ROLE

As a member of the Centre Leadership Team, the Retail Manager plays a key role in driving the commercial performance, vibrancy and success of Westgate Oxford. Acting as the primary relationship lead for retail, leisure and food and beverage Brand Partners, you will build trusted partnerships, understand individual business priorities and proactively identify and drive opportunities to grow sales and improve performance.

 

You will use trading data, market insight and a strong understanding of the retail environment to influence decisions, support the centre's strategic asset plan and contribute to wider centre objectives. Working collaboratively with Brand Partners, the leasing team, marketing and our ELEVATE service partners, you will help deliver a thriving destination and exceptional guest experience. The role also includes participation in the centre's Duty Manager rota, including weekend working.

 

Salary: Competitive.

The role is a 12 months Fixed-Term Contract.

PRINCIPLE ACCOUNTABILITIES

The Retail Manager will play a key role in driving the commercial performance of Westgate Oxford, building strong Brand Partner relationships and identifying opportunities to improve trading performance, enhance guest experience and support the centre's wider strategic objectives.

 

• Commercial performance: Proactively identify opportunities to improve sales, trading density and commercial performance by understanding Brand Partners' business priorities and trading strategies.
• Brand Partner relationships: Build and maintain trusted relationships through regular, purposeful visits, understanding individual trading performance, challenges and opportunities.
• Brand Partner engagement: Develop and deliver an effective engagement and communication approach, including regular meetings, forums and timely centre updates.
• Sales analysis and reporting: Collate, analyse and report accurate sales, footfall and trading information, identifying trends, performance variances and opportunities for improvement.
• Commercial insight: Use centre and industry data, including customer demographics, catchment information and competitor activity, to inform recommendations and support commercial decisions.
• Strategic asset priorities: Contribute to the centre's strategic asset plan by identifying opportunities to improve trading performance and support income growth.
• Leasing support: Work collaboratively with leasing colleagues, providing commercial insight, supporting viewings and contributing to plans for vacant units and temporary lettings.
• Marketing collaboration: Work with marketing colleagues and Brand Partners to maximise participation in campaigns, promotions and events that drive footfall, engagement and sales.
• Operational collaboration: Work closely with the centre management team and ELEVATE service partners to ensure Brand Partner concerns are addressed effectively and consistently.
• Brand Partner induction: Support the successful onboarding of new brands, ensuring they understand centre standards, operational requirements and available commercial opportunities.
• Guest experience: Champion excellent guest experiences and work collaboratively across the centre to identify improvements that support customer satisfaction and commercial performance.
• Duty Management: Participate in the centre's Duty Manager rota, including weekends, supporting safe, effective centre operations and responding appropriately to operational issues.

ESSENTIAL CRITERIA

  

• Experience in retail management, shopping centres, leisure or food and beverage operations, with a strong understanding of commercial performance.
• Proven ability to identify opportunities for sales growth and translate commercial insight into practical actions.
• Strong relationship-building and influencing skills, with experience engaging a broad range of stakeholders.
• Ability to analyse sales, footfall and customer data, identify trends and make informed recommendations.
• Excellent written and verbal communication skills, including confidence presenting information and facilitating meetings.
• Strong organisational skills, with the ability to manage competing priorities, follow through on commitments and deliver to deadlines.
• A proactive, commercially focused approach, demonstrating initiative, accountability and sound judgement.
• A collaborative and customer-focused mindset, with a commitment to delivering excellent Brand Partner and guest experiences.

Life and Benefits at Landsec

We have a great benefits package, there to support you with your work-life balance and in moments that matter.  We offer fantastic Learning and Development opportunities to help you grow and reach your potential and we also play our part in supporting the communities where we live and work.

Below are some of our core benefits, make sure to visit our My Total Reward page for more information.

• Performance based annual bonus plan

• 25 days annual leave (plus bank holidays) rising to 27 days after 2 years and the option to purchase up to 10 additional days each year. Enjoy an additional three-day December festive break on top of your leave and a special ‘My Day’ to take off for whatever you choose.

• Enhanced pension contributions – Landsec will contribute up to 10.5% subject to your contribution.

• Private medical insurance, Health Cash Plan, Life assurance and income protection.

• Enhanced maternity, adoption, shared parental leave policies (view our Family policies page for more details)

• Two different share plans enabling you to share in the success you will help to build

• Up to 4 working days to volunteer per year and 'Give As You Earn' programmes allowing you to donate to charities straight out of your pay and we top up by 20%

And when it comes to your health and wellbeing you will also have access to other benefits: our employee assistance programme, digital GP, cycle to work scheme, a mindfulness app and a health app supporting fertility and menopause

Diversity and Inclusion

At Landsec, we value diversity & inclusion. We work to better reflect the diversity of the communities we work within and empower everyone who works at Landsec to realise their potential.

We strive to ensure all our information, and services are accessible to and usable by everyone. If you would like to receive any information in a different way or would like us to do anything differently to help you apply for our roles, please get in touch with our recruitment partners by emailing recruitmentqueries@landsec.com

To find out more about our approach, visit our Diversity and Inclusion page.