Service Technician (m/w/d)

Join Element Logic as a Service Technician and play a key role in the maintenance, repair, and commissioning of state-of-the-art automated warehouse systems!

As a Service Technician, you’ll be the hands-on expert keeping our customers’ automated warehouse systems running at their best. You’ll perform maintenance, troubleshoot and repair technical equipment, and ensure optimal performance every day. Beyond keeping things running smoothly, you’ll also play a key role in installing new systems and expansions, taking part in exciting commissioning projects. Your work will have a direct impact on our customers’ success, helping them get the most value from their investment while shaping the future of warehouse automation.

Duties and Responsibilities:

• Perform scheduled maintenance tasks in line with Element Logic’s manuals, standards, and procedures.

• Troubleshoot, repair, and replace equipment components using Element Logic’s detailed service processes.

• Accurately document all completed work and communicate updates to the back-office team and team leader.

• Prepare clear service visit reports and TODs for customers, ensuring transparency and quality follow-up.

• Build strong relationships with customers by understanding their needs and highlighting the value of preventive maintenance.

• Manage spare parts inventory for service vans, customer sites, and internal stock to ensure operational readiness.

Competence Areas:

• 3+ years of relevant experience in automation, robotics, conveyor systems, or a similar field.

• Electrical knowledge: you can fault-find, read, and interpret electrical schematics.

• Mechanical competence: assembling, maintaining, and understanding mechanical systems comes naturally to you.

• Remote troubleshooting skills: you can search for and implement solutions via the software tools provided.

• Certifications: MEWP 3A &3B along with FLT (reach/counterbalance) are preferred.

• HSE: Recognized experience with RAMS, and an ability to edit and amend.

• You’re tech-savvy: ready to master our proprietary software and use your IT skills to get the job done efficiently.

• IT/PC literate.

This role requires a willingness to travel to customer sites across the UK.

Personal Characteristics:

• Customer-focused mindset – You enjoy engaging directly with clients, understanding their needs, and ensuring an excellent experience from start to finish.

• Analytical problem-solver – You take pride in diagnosing issues, identifying root causes, and recommending effective, lasting solutions.

• Proactive and adaptable – You thrive in dynamic environments, working independently and embracing new challenges with a positive attitude.

• Clear communicator – You can translate complex or technical concepts into simple, understandable language for any audience.

• Collaborative team player – You work effectively both within a team and independently, contributing to shared goals and supporting colleagues when needed.

Place of work: Hybrid with regular travel to customer sites across Southern England, ideally located within 50 miles of Oxford including Reading, Swindon, Milton Keynes, Northampton, Coventry, Gloucester, and surrounding areas

Work format: You will be required to be on call every 4-6 weeks on a ROTA basis to cover potential breakdowns. This will be covered by and on-all enhancement fee and if you are required you will be paid at time & a half

Start date: To be agreed upon

Form of contract: Permanent employment

For further questions about the position or process, contact Emilia Vera by email: emilia.vera@elementlogic.net.

Agency notice: We’re proud to handle all our recruitment in-house at Element Logic. That means we don’t accept candidates or approaches from external recruiters or headhunters. All hiring processes are managed exclusively by our own specialized Talent Acquisition team.

About Element Logic
Element Logic® is a global technology company specializing in intelligent warehouse automation. Since its founding in 1985, the company has grown to employ over 950 people across 30 countries and has established itself as the first - and leading - AutoStore™ partner worldwide.

Renowned for its commitment to innovation and people-centric approach, Element Logic enhances warehouse performance through a unique combination of cutting-edge technology, AI-powered software, and tailor-made solutions. This enables businesses across industries to improve efficiency, accuracy, and scalability in their logistics operations.

With a proven track record and deep expertise in intralogistics, Element Logic has become the go-to partner for organizations seeking to gain a competitive edge through automation. The company’s culture is rooted in bravery, passion, and reliability - qualities that continue to drive its mission of optimizing warehouse performance. In 2024, Element Logic reported revenue of EUR 549 million.

Be yourself, in your element.

At Element Logic, our people are our greatest resource. We believe individuals should be in their element and we recognize, celebrate, and nurture the strength of diversity. We offer equal opportunities and welcome applicants regardless of age, race, ethnicity, gender identity and expression, sexual orientation, language, national origin, mental and physical abilities, religious and political affiliations, stage of life, or family circumstances. We desire a work environment where people flourish with their unique abilities, perspectives, and life experiences.